We ship orders very promptly. Most orders placed before 8:00 am Pacific Time on one of our shipping days will ship the same day.
Having your order delivered in perfect condition is of utmost importance to us. The size of an order, weather related problems, and holidays may occasionally cause unavoidable shipping delays. In some cases, we may have to hold an order for a few days and ship on the next available shipping day, we’re sorry for the inconvenience.
Please send us an email if you have any questions about shipping and deliveries.
If the temperature at the delivery destination is 90 or higher degrees, please wait until cooler weather before placing your order. We pay careful attention to the weather and package accordingly with ice-packs, but chocolates will still melt if the temperature is too hot.
Warm Weather Tip! In warm weather, if no one is available to take delivery of the order, it is advisable to have a cooler and ice with a note for the delivery person to place the product inside the cooler.
Sorry, we are not responsible for melted chocolates, or missing packages if they have been left outside by UPS, USPS, or FedEx.
Shipping Days: Monday, Tuesday, Wednesday, Friday. In very warm weather we may ship only on Monday through Wednesday with Wednesday shipments being restricted to UPS 2nd-Day Air, or Overnight Air.
All orders ship via USPS Priority Mail (delivery is generally 3-4 days, Saturday included). For Hawaii orders, please make sure your order can be delivered without the chocolates sitting outside in the heat.
California, Oregon, Washington:
Orders shipping on Monday or Tuesday ship via UPS Ground (delivery is generally 1-2 days, no weekend deliveries).
Orders shipping on Wednesday or Friday ship via USPS Priority Mail (delivery is generally 3 days, Saturday included).
All Other States in Continental US:
Orders shipping on Monday or Tuesday ship via UPS 3-Day Select (delivery is generally 3 business days, no weekend deliveries).
Orders shipping on Wednesday and Friday ship via USPS Priority Mail (delivery is generally 3-4 days, Saturday included).
UPS 2nd-Day Air Shipping: Available at check-out. Please note that UPS has suspended their 2nd Day Air Guararntee, and they do not deliver on the weekends.
Overnight Air Shipping: Please inquire by email for a quote.
Thank you so much for ordering from us!
If you experience any problems checking out on our website, don't hesitate to email us for help, we can use an e-invoice for processing.