Wholesale Orders: We welcome wholesale orders from businesses that have a resellers number or EIN. Simply inquire by email and we'll send you our wholesale price list.
Shipping and Receiving Your Order
If the temperature at the delivery destination is over 90 degrees we recommend that you wait until cooler weather before placing your order.
No shipping fees on orders over $35.00 all year.
Orders under $35.00:
October-May, free standard shipping.
June-September, we charge a reasonable shipping fee to cover shipping/packing costs associated with shipping chocolates in hot weather. All order ship via USPS Priority (1-3 days not guaranteed).
Please send us an email if you require 1-2 Day Guaranteed (USPS). $20.00 first item, $17.00 each additional item. We would send you a separate online invoice for you to pay the extra charges with any major credit card.
Most of our orders ship within 24 hours Monday-Saturday via USPS (large orders may ship UPS).
We have a great track record for our products arriving at their destination right on time, but due to inclement weather or other delays the exact day of arrival cannot be guaranteed. Please keep in mind that in-transit times may be longer during holidays or winter months.
We take great care in properly packaging orders, and always take weather conditions into consideration when preparing your order for shipment.
Preparing for Delivery of Your Chocolates
Chocolate is sensitive to heat. Please make sure your product will not be left outside in a warm place. In warm weather, if no one is available to take delivery of the order, it is advisable to have a cooler and ice with a note for the delivery person to place the product inside the cooler.
Damages & Refunds
We do not accept returns on our products.
If your purchase arrives damaged, please send us an email within 2 days of delivery. If possible, include a picture of the damage. Chocolates damaged in transit will be replaced, or your money will be refunded. Please do not return the products unless requested.
Sorry, No refunds on melted chocolates if they have been left outside by USPS, UPS, or FedEx.
Chocolate Storage and Shelf Life
Chocolate truffles (bonbons) taste best when they are fresh. The "Best By" date on the chocolates is for 3 1/2 weeks after leaving our facility. If not consuming within a day or two, refrigerate until use. Always bring chocolates to room temperature before enjoying. We are proud to make a fresh chocolate product with premium ingredients, and no preservatives.
Solid chocolate figurines may be stored for 2-3 months, well covered at moderate room temperature.