Wholesale Orders:  We welcome wholesale orders from businesses that have a resellers number or EIN.  Simply inquire by email and we'll send you our wholesale price list.

Shipping and Receiving Your Order

If the temperature at the delivery destination is over 90 degrees we recommend that you wait until cooler weather before placing your order. Sorry, no refunds on melted chocolates if they have been left outside by USPS, UPS, or FedEx in warm weather. 

Shipping:

Continental US:  Orders ship via UPS 2-3 Day or USPS (United States Postal Service) Priority Mail.  Priority Mail generally takes 2-3 days for delivery. Please note that due to Covid, in-transit times can be longer than they have in the past. We cannot guarantee the exact delivery date of shipments, please keep this in mind when ordering for a deadline.

 

AK + HI: Orders ship via USPS Priority (No Sunday delivery)

Sorry, currently not shipping to PR

We take great care and pride in properly packaging  orders, and always take weather conditions into consideration when preparing your order for shipment.

Preparing for Delivery of Your Chocolates
Chocolate is sensitive to heat. Please make sure your product will not be left outside in a warm place. In warm weather, if no one is available to take delivery of the order, it is advisable to have a cooler and ice with a note for the delivery person to place the product inside the cooler.

Damages & Refunds

We do not accept returns on our products.

If your purchase arrives damaged, please send us an email within 2 days of delivery. If possible, include a picture of the damage. Please do not return the products unless requested.

Chocolate Storage and Shelf Life

Chocolate truffles (bonbons) taste best when  they are fresh.  If not consuming within a day or two, refrigerate until use.  The "Use By" date on the chocolates is for 3 weeks after leaving our facility. Always bring chocolates to room temperature before enjoying. We are proud to make a fresh chocolate product with premium ingredients, and no preservatives.

Chocolate Bark may be stored up to 2 months, well covered, in a cool area.

Solid chocolate figurines may be stored for 2+ months, well covered at moderate room temperature.
 

© 2018-2020 Creek House Patisserie LLC. All Rights Reserved.