If the temperature at the delivery destination is over 90 degrees we recommend that you wait until cooler weather before placing your order.

 

Shipping:

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Continental US:  Orders ship via UPS (generally on the west coast) or USPS (United States Postal Service) Priority Mail.  Priority Mail generally takes 2-3 days for delivery. Please note that due to Covid, in-transit times can be longer than they have in the past. We cannot guarantee the exact delivery date of shipments, please keep this in mind when ordering for a deadline.

 

AK + HI: USPS Priority (No Sunday delivery)

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Sorry, currently not shipping to PR

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We take great care and pride in properly packaging  orders, and always take weather conditions into consideration when preparing your order for shipment.

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We ship with ice-packs, and if the destination is very warm we add more insulation.

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Preparing for Delivery of Your Chocolates
Chocolate is sensitive to heat. Please make sure your product will not be left outside in a warm place. In warm weather, if no one is available to take delivery of the order, it is advisable to have a cooler and ice with a note for the delivery person to place the product inside the cooler.

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Damages & Refunds

We do not accept returns on our products.

If your purchase arrives damaged, please send us an email within 2 days of delivery. If possible, include a picture of the damage. Please do not return the products unless requested.

Sorry, No refunds on melted chocolates if they have been left outside by USPS, UPS, or FedEx. 

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Chocolate Storage and Shelf Life​

Chocolate truffles (bonbons) taste best when  they are fresh.  If not consuming within a day or two, refrigerate until use.  The "Use By" date on the chocolates is for 3 weeks after leaving our facility. Always bring chocolates to room temperature before enjoying. We are proud to make a fresh chocolate product with premium ingredients, and no preservatives.

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Chocolate Bark may be stored up to 2 months, well covered, in a cool area.

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Solid chocolate figurines may be stored for 2+ months, well covered at moderate room temperature.